Refund Policy
iSprout operates fully serviced Managed Offices, Virtual Offices, and Meeting Room facilities that involve advance reservations, infrastructure allocation, administrative processing, compliance verification, and operational resource commitment. Because these services reserve physical space, staff time, and regulatory workflows, most payments are limited in refund eligibility and are subject to specific conditions.
This Refund Policy explains when refunds may be approved, when payments are non-refundable, and how refund requests are processed. By purchasing or subscribing to any iSprout service, you acknowledge and agree to this Refund Policy.
Managed Office Refunds
Refund eligibility depends on the terms defined in the signed Service Agreement between the client and iSprout.
Virtual Office Refunds
Virtual Office services involve immediate compliance processing, address allocation, documentation workflows, and regulatory support activities. Because these processes begin soon after order confirmation, Virtual Office fees are generally non-refundable.
Meeting Room Refunds
Meeting Room bookings are time-slot based and involve reservation blocking and resource scheduling. Refund eligibility depends on the timing of cancellation.
Duplicate or Excess Payments
If a customer makes a duplicate or excess payment due to transaction error, gateway issue, or manual mistake, the excess amount is eligible for refund after verification.
Refund Method and Processing Timeline
Approved refunds are processed using one of the following methods:
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
Refund Request and Dispute Window
All refund requests or billing disputes must be submitted within 7 calendar days of the payment date or invoice date, whichever is earlier.
Questions About Our Refund Policy?
If you have any questions about our Refund Policy, please contact us.